Pia+Jade | Frequently Asked Questions for weddings
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Where are you based?

We are based in South Nowra on the beautiful NSW South Coast.

 

Do you travel for weddings?

Yes, and we absolutely love to! We are predominately based around the Southern Highlands, Sydney and the South Coast but we are able to travel anywhere. We have created weddings interstate and internationally (as far as Santorini in 2019!) For travel further than 50kms or 1hour (whichever comes first) we charge a travel fee to cover transportation costs and our time travelling. If your venue requires a late night pack down, the travel fee will also include overnight accommodation.

 

Where can I view previous examples of your work?

We are constantly updating our website, Pinterest and Instagram with beautiful photos of our weddings, florals, stationery and styled shoots.

We also have a section, dedicated to our favourite venues too

 

How do we book you?

We have tried to make this as simple and streamlined as possible! All you need to do is go onto our website and download our package information. From there you will be sent an auto-generated email (check your junk folder if it doesn’t appear in your inbox) with a list of questions. Complete each question the best you can in a reply email.

Once we receive your email, we will then prepare a quote for you. Once you are happy with the quote, a 20% deposit is required (as listed on your quote) and your date will be booked in!

Keep in mind, your deposit is mainly to secure your date. The quote can still be edited and refined as we go through the planning process. So don’t stress everything needs to be 100% straight away.

 

After paying my deposit, how does the process work from now until the wedding?

Once your deposit is paid and your date is secured, we will email you a shared Google Sheet which begins the planning and design process. We will require you to add in your inspiration images, other vendor details, timings and delivery addresses. Things like your floral and styling palettes we will collaboratively work together on until it’s perfect.

As a rough timeline, we work to the following;

-Six months out (or at the time of booking), we will email through the shared Google Sheet

-Three months out we will check in with you to make sure your inspiration/brief hasn’t changed, or if so, alter your designs and quote if required.

-Two months out we will start to draft your stationery designs if you have booked us for stationery items.

-One month out we will confirm timings, logistics and run sheets, confirm floral and styling palettes, place your flower order and set aside styling items for you

Throughout the entire time, we are just an email or call away if you have any questions or stresses leading up to your day.

 

Can we change our quote after we pay our deposit?

Yes. The deposit is mainly to secure your date with us. The quote can always be altered after the deposit has been paid as we understand guest numbers, ideas, colours and inspiration may change as we go through the planning process.

 

What is included in the Full Scale Styling and Floral Design Package?

-Set up, styling and pack down of wedding ceremony and reception

-A basic level of On The Day Vendor Coordination (free of charge up until ceremony begins)

-Exclusive access to our inventory with unlimited use of styling items

-Six months of planning, design and logistical correspondence via phone or email.

-Ceremony – Set up and styling of your chosen structure with florals and foliage. Set up and styling of signing table and chair (either provided by the couple or venue), welcome area with signage (if provided), floral arrangement and petal toss (if your venue allows)

-Reception – Bridal table (if you choose to have one) is styled with florals and candles. Guest tables are styled with florals, candles, styling items and table numbers.

-Placement of your stationery items if required. This does not include the cost of designing and printing. If you would like us to also provide stationery, please let us know your requirements and this will be itemised separately on your quote.

-Styling of miscellaneous areas such as entry, bar, gift table, cake table and cocktail/bar tables with candles and floral arrangements as required.

 

How is your pricing calculated? Why is the quote not itemised?

Our Full Scale Styling and Floral Design package pricing is based on guest numbers. From your guest numbers, we have a good idea of how many tables you will have for your reception, and therefore, how many floral arrangements, candles and styling items you will need to achieve the high-end, signature Pia+Jade look we are known for.

By creating this way, rather than itemising each item, we are not restricted with how much stuff we bring in (compared to some quotes that may list “One floral arrangement and 5 tealight candles per table” which is quite orderly and same-same). Our way is a more free-flowing, organic and unstructured way of creating, which we believe has a much better outcome. It also allows us to distribute florals in impactful ways to get the most out of your budget and create the biggest wow-factor.

 

Can I repurpose my arbour to the reception after ceremony?

Yes, majority of the time, we are more than happy to repurpose your ceremony elements into your reception so you can get the most out of your beautiful blooms and budget.

There will be some instance’s where this unfortunately cant be done. Such as;

-Some of our arbours cannot be moved once they are put together and placed into position for ceremony. This is because they need to be tied together/pegged/strapped down. If we then attempt to move it, we risk the arbour falling apart and destroying the florals we have created. We also risk damaging the structure itself

-Weight; some vessels/plinths/structures can be too heavy to be moved once filled with water/weights and florals/foliage for the ceremony.

-If your florals have been created on a vertical surface (eg. pole), they cannot be taken off  and moved to a horizontal surface (eg. bar/mantle) as they are created from a certain point of view/angle and cannot be altered after.

If repurposing florals is important to you, please let us know and we will suggest ways in which we can guarantee it can be done.

 

What happens to the flowers? Do I get to keep them after the wedding?

We are more than happy for you to keep the flowers after your wedding, in fact, we encourage this so they can be enjoyed for longer. Please let us know prior so we can list this in our pack down run sheet.

We will save flowers that are in the best condition and leave them at the venue for you. It is your responsibility to make sure you have permission from your venue for us to do this. Please keep in mind that we have no control of what happens to the flowers after we leave on the day of the wedding and cannot guarantee how many will be left over at pack down; whether that be guests pull them out of water, the room temperature is quite warm, the weather has affected them or simply that the flowers just don’t last that long.

 

What is included in your inventory? Can I choose anything I want?

You can find our inventory on our website here.

As part of our Full Scale Styling and Floral Design package, you have full use of our inventory at no additional cost. Throughout your planning journey with us, be sure to regularly check the inventory page as we are constantly adding to our collection with the latest trends and new items as we find them.

If you require larger items such as furniture, lighting, tablecloths, napkins, and catering equipment, we recommend contacting an event hire company such as South Coast Party Hire or Simply Seated.

Please note; we do not dry hire our styling inventory, nor are our items for sale.

 

Are there any left over flowers to use for the cake/grazing table etc?

No. We have a stem count and recipe for each item that we create to minimise wastage and to ensure every beautiful bloom gets used. Please let us know every single element that you required for your day, no matter how small.

 

Do I get to choose what flowers you use?

Absolutely, but trusting us and giving us creative freedom is the best thing you can do. This isn’t our hobby this is our life; we live, breathe and dream flowers. We always use the best quality florals from our growers that we have built great relationships with over the years. We know what will be best to use in the season of your wedding and we will always create something that is as close to your vision as possible.

If there are certain flowers that you have your heart set on, please let us know and we will definitely try our best to use these on the day. We unfortunately aren’t in control of Mother Nature and sometimes ingredients that are usually available at certain times of the year are unavailable. This could be because of the rain, heat, winds, drought etc. In this case we do our absolute best to substitute as close as we can.

 

Do you use fake flowers?

No, only fresh flowers and dried blooms that we have dried out ourselves. On occasions we use preserved florals to achieve a particular look, however due to their expense and global footprint, we will recommend fresh alternatives if available.

 

Do you charge a site visit fee?

Yes, we charge and hourly rate to cover our travel expenses and our time with you on site and travelling to and from the venue.

We understand wedding planning expenses can add up quickly, so if this is not something you have allocated in your budget, we can accommodate site visits via Zoom or FaceTime free of charge the next time you plan on visiting your venue.

 

Do we get to choose our ceremony structure?

Yes, of course. We will always recommend which arbour we think will suit your style, requirements and venue best. We have so many to choose from and love creating unique ceremony set ups. If you would like to enquire about custom made arbours, structures or backdrops, please email us.

 

Are candles included in the price?

Yes! We think there is no such thing as too many candles, so we include tealights, taper and pillar candles in the package price. Some venues restrict us with the types of candles we can use, so you will either have a mix of all three varieties, or tealights and tapers only.  The colour of the candles we will match to your floral and styling brief.

 

Can you provide stationery?

Yes, we provide On The Day Stationery only (place cards, menus, seating charts, signage etc). We do not design or provide invitations or Save The Dates. Please let us know your requirements and we can add this to the quote. The cost for design and printing of stationery will be itemised separately.

 

Do you have templates I can see for the stationery suites?

Yes, they can be viewed on our website here. When choosing, take note of the layout and font style you like. The colours will be customised to match your florals and styling.

 

What do you need to design my stationery?

Once you have all your RSVP’s back, please send us a copy of your seating chart and guest names, either in a Word or Excel document. We will also need a copy of your menu from your caterer to design for menu and/or drinks menu.

 

Will I see a draft of my stationery before it goes to print?

Yes, absolutely! All designs will be sent to you for approval before going to print. This gives you the chance to check you are happy with colours, fonts, layouts etc and for you to give us your feedback if any edits need to be made.

 

Do you offer On-The-Day Coordination?

In our package we offer a basic level of On-The-Day Coordination up until the ceremony starts. This includes directing and assisting other vendors if they are not familiar with the venue, being a point of contact for your vendors and ensuring the floor plan is correct and furniture laid out where required.

If you require planning, or a more in depth Coordination service (placement of hire furniture, stringing up lighting, cleaning and boxing catering equipment, clean up of grounds etc) we recommend hiring a Wedding Coordinator that specialises in this service.

 

We are hiring items from an external provider, will you set them up for us?

We recommend having the hire company deliver, set up and pack down their items for you. Large furniture, tables, bars and lighting are quite gruelling, labour intensive and time consuming. We are best left to be in charge of what we specialise in; florals and styling.

Some items, such as crockery, glassware, cutlery and napkins we can pop into place for you, however we do charge an additional fee, as it requires additional staff and extra hours to do so. If this is a service you need, please let us know and we can add it onto the quote.

 

Do you require a vendor meal?

We wish! We are always devo we miss out on all the yummy food caterers prepare! As we usually leave when the ceremony begins, we are not on site during the evening when dinner is served, so a meal is not required for us. We will happily take coffee donations in the mornings when we arrive on site though… one long black, and one soy flat white please!

 

Do you take cash payments?

Unfortunately no. Our payment terms are listed on each quote. We offer credit card and bank transfer only.

 

Where can we view your Terms and Conditions?

Our Terms and Conditions are listed at the bottom of each quote. If you have any queries or require clarification on any points, please don’t hesitate to discuss them with us.